Privacy Policy | Avantgarde Casino

Information we may collect

To provide online casino services safely and effectively, Avantgarde Casino may collect information directly from players, automatically through the website, or from service providers involved in operating the platform. The information collected depends on how a player uses the website and the services requested.

Account and identity information

This may include a player’s name, date of birth, contact details, username, account credentials, residential information and other details needed to create and maintain an account. We may also collect information supplied when a player contacts customer support, submits a request, takes part in an account process or communicates with us in another way.

Verification information

Where verification is required, we may handle documents or information used to confirm identity, age, residency, account ownership or the legitimacy of account activity. This can include identity documents, proof of address, photographs, verification records and related information. Verification information is handled to help protect players, prevent misuse and meet applicable legal and operational requirements.

Payment and transaction information

We may keep records relating to deposits, withdrawals, bets, winnings, account balances, payment methods, transaction history and transaction status. Payment providers may process sensitive payment details directly. We may receive information about a payment or transaction without necessarily receiving the complete payment details held by the provider.

Technical, device and usage information

When a player visits or uses the website, technical information may be collected. This can include an IP address, browser type, operating system, device identifiers, language settings, approximate location, website activity, access times, pages viewed and information about how the website is used. We may also collect information about errors, performance and security events.

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, keep sessions working, support security, understand website traffic and improve the user experience. Some cookies are necessary for core website functions, while others may help us analyse usage or support relevant communications. Players can manage or delete cookies through their browser settings. Disabling certain cookies may affect how some parts of the website operate.

How and why we use information

Personal information is used for purposes connected with operating the website, providing gambling services, managing accounts and meeting our responsibilities. We seek to use information only where there is a reasonable basis for doing so, such as providing a requested service, complying with a legal obligation, protecting the website or pursuing a legitimate operational purpose.

Creating, administering and maintaining player accounts.
Processing deposits, withdrawals, bets, account balances and other transactions.
Confirming a player’s identity, age, account ownership and eligibility to use relevant services.
Carrying out security, anti-fraud, anti-money-laundering and responsible gambling checks where required.
Detecting, investigating and preventing suspicious, unlawful, abusive or unauthorised activity.
Providing customer support, responding to questions and resolving complaints or technical issues.
Communicating about accounts, transactions, service notices, security matters and changes to the website or its terms.
Sending marketing communications where permitted and where a player has provided the necessary consent or otherwise has a lawful basis to receive them.
Monitoring, testing and improving website performance, reliability, functionality and security.
Preparing internal reports, analysing activity and understanding how players use the website.
Meeting record-keeping, reporting and other legal or regulatory obligations.
Protecting the rights, property, safety and legitimate interests of Avantgarde Casino, players and other people.

Marketing communications may include information about services, features or promotions. Players can choose not to receive marketing communications by using the unsubscribe option in a marketing message or by contacting us. Service and account communications may still be sent where they are needed to operate an account, complete a transaction, address security, or provide important information.

We do not intend to use personal information for unrelated purposes without an appropriate basis or, where required, further notice or consent. If information is aggregated or de-identified so that it no longer reasonably identifies a person, it may be used for analytics, security, reporting or service improvement.

Sharing, security and retention

Avantgarde Casino may share information where this is reasonably necessary to provide services, operate the website, process transactions, verify accounts, manage risk, respond to requests or meet legal obligations. Recipients may include technology providers, payment and verification providers, customer support providers, professional advisers, security specialists and other service providers working on our behalf.

Information may also be disclosed when required or permitted by law, to respond to a valid legal process, to protect the safety or rights of a person, to investigate suspected fraud or misconduct, or to protect the website and its users. Service providers may handle information in countries other than Australia. Where this occurs, reasonable steps should be taken to support appropriate protection and secure handling.

We use practical administrative, technical and organisational safeguards intended to reduce the risk of loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and staff or provider procedures. No online service can guarantee complete security, so players should keep account credentials confidential and contact support promptly if they suspect unauthorised activity.

Personal information is kept only for as long as it is reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted. Closing an account does not always result in immediate deletion. Some account, transaction, identity, security and communications records must be kept for a period required by law, or where needed to resolve disputes, prevent fraud, enforce terms, maintain security or meet other legitimate obligations. When information is no longer required, it may be deleted, anonymised or securely disposed of.

If a security incident affects personal information, appropriate steps may be taken to investigate, limit the impact and provide notices where required. Players should report suspected privacy or security concerns as soon as possible so they can be assessed.

Your privacy rights and how to contact us

Depending on the circumstances and applicable requirements, players may have rights relating to their personal information. These rights are not absolute and may be subject to identity checks, legal exceptions, security considerations, or records that must be retained. We may ask for reasonable information to confirm that a request relates to the correct account.

Access: request information about the personal data we hold about you and, where appropriate, receive a copy or explanation of that information.
Correction: ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: request deletion of personal data where it is no longer needed or where deletion is otherwise available. Some information may need to be retained for legal, security, fraud-prevention or dispute-related reasons.
Marketing consent: withdraw consent to marketing communications at any time. This will not usually affect the lawfulness of marketing sent before consent was withdrawn, and it may not stop essential account or service messages.
Restriction or objection: in appropriate circumstances, ask us to limit or stop certain uses of personal information, subject to applicable requirements and legitimate reasons for continuing the processing.

To exercise your data rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@avantgardecasino.wtf. Please describe your request clearly and include enough information for us to locate the relevant account. Do not send unnecessary payment details or sensitive documents by email. We may request additional information through a secure process where identity verification is needed.

We aim to review privacy requests within a reasonable timeframe and will explain if a request cannot be completed in full. If information has been shared with a service provider and correction or deletion is appropriate, reasonable steps may be taken to pass on the request where required.

Updates to this Privacy Policy

This Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The updated version will be made available on the website and will apply from its stated or published date. Players should review this page periodically to remain informed about how information is handled.